Product Delivery & Returns Policy
Trump Tyre CC
Reg No. 1999/46759/23
The following document details the policy of Trump Tyre CC, Reg No. 1999/46759/23,in regards to all deliveries, returns and replacements.
For more information, our friendly team is on hand to answer your questions.
Trump Tyre CC (Hereafter referred to as “we” or “us” or “our”. Unless specified to the contrary) guarantees all unused or defective merchandise for 5 days from the receipt of shipment.
If you are not completely satisfied with your purchase you may return any unused or defective merchandise, provided it is still in the original packaging, for a prompt exchange of same or similar products, excluding shipping and handling costs.
You may return any item within 5 days of receipt and exchange it for a different size / colour / item. In all cases, the items returned must be in their original condition and packaging. All goods will be inspected by our team on return. The goods are your responsibility until they reach our Warehouse. Please ensure you properly package your return products to prevent any damage during transport.
How can query the status of my order?
Call us on (011) 493 6938 or email us on email@example.com. We will track your order and return your call with an estimated time of delivery.
How long do I have to wait before I receive my order?
If we have the item in stock and your order is confirmed, it will take approximately 3 to 5 working days, dependant on delivery option chosen when purchasing.
Can a refund be requested on any product that was purchased?
Yes, as long it is unused and in original packaging we will gladly do a refund or replacement. We cannot exchange or refund a tyre that has been used, or fitted on your vehicle.
What is the delivery cost for orders in South Africa?
Delivery cost will vary, however it will be stated when the order is finalised. The cost is dependent on the weight of your order, as well as the destination.
How do I return an unwanted item for exchange?
Please contact our call centre on (011) 493 6938 or email us on firstname.lastname@example.org to facilitate any product queries or assist in the process of returns, repairs and product swop-outs.
Trump Tyre CC Returns Department
15 Ramsay Street,
Tel: 011 493 6938
Contact Person: Cliff Oliphant
Our Call Centre is open Monday – Friday 8am – 4.30 pm
If you do send an email to request cancellation then please make sure you write ‘Cancel’ as well as your order numberinto the subject of the email as this will ensure the request is dealt with promptly. Please note that requests made by email are not guaranteed to be actioned in time but we will endeavour to facilitate your request.
If you return items for replacement and we accept the return then we will dispatch the replacement goods to you. An admin charge for errors on your side may be levied.
The product I received looks different to the image on the website.
Whilst every effort is made to ensure that products, prices and colours are correct on our website, we cannot be held responsible for any manufacturer errors or product changes. All product images on our website are as accurate as possible, however due to the inconsistency of monitors and screens, colour tones and shades may not be exact to the product. Please contact our customer service team if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.
If I am ordering from outside South Africa, am I liable for import taxes?
Customs or import duties are applied once the package reaches its destination country. Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order. We will also not be liable for any further costs incurred as a result of a recipient’s refusal to pay customs charges and will charge accordingly for any charges incurred by Trump Tyre CC as a result of the recipient’s refusal to pay the applicable charge levied by Customs.
Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it’s on the way with an approximate delivery time frame.
After dispatch, how can I track my delivery?
When your order is dispatched you are sent an email to confirm that it’s on its way to you. Please contact us on (011) 493 6938 or email us on email@example.com for more information on your delivery.
What happens if I am not at my delivery address at the time of delivery?
If you are out at the time of delivery the courier will leave a business card explaining where the parcel is being held and their contact details. If someone else is at the address, then they may sign for the parcel as the courier is contracted to deliver the parcel to the address stated, and not the person.
If you haven’t received your parcel or a card within the expected delivery time you can track your parcel using information provided in your dispatch email. If you require further assistance please contact our helpline on (011) 493 6938.
Do you deliver to a work address?
We ask that you provide the correct billing address details when submitting your order. If you request a business address for delivery please make sure you enter the address as completely as possible including if necessary, business name, building name, floor, department etc.
What should I do if I do not receive the parcel within the expected delivery date?
All parcels sent with these couriers can be easily tracked by using the reference number. Even if there has been a delay there should be a clear indication where the parcel is and potentially what the cause of the delay is. We are always a call away. Please shout if we can assist in any way.